# Frequently Asked Questions (FAQs)

<details>

<summary>How is Maps different from other map services?</summary>

All it takes to share a map with citizens is to log in, upload a list of locations, and click publish. Say goodbye to lenghty AORs or lock-in to external vendors.&#x20;

Maps also uses OneMap APIs for the most accurate map information.

</details>

<details>

<summary>I cannot seem to upload my csv file. I was prompted a [3].postal_code.</summary>

Some location points might be missing a postal code or latitude and longitude coordinates.

Please note that each location point requires at least a postal code or a set of latitude and longitude coordinates. The street name is insufficient.&#x20;

</details>

<details>

<summary>Why are some of my markers showing as invalid or failing to process? </summary>

The postal code or latitude and longitude coordinates provided may be incorrect.&#x20;

Please note that Google Sheets or Microsoft Excel might automatically remove leading zeros from postal codes. Before uploading your file to Maps, ensure all postal codes contain the correct six digits, or Maps may not be able to pick up your data, resulting in missing location points.&#x20;

</details>

<details>

<summary>I would love to use Maps, but there it seems like there are some features that Maps do not offer.</summary>

Contact us at <team@maps.gov.sg> and we would be happy to see how we can support you!&#x20;

</details>


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# Agent Instructions: Querying This Documentation

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